Hi @user78891. You should be able to connect your Wired Doorbell Plus directly to your router, or to your Chime Pro’s network. First, ensure the Chime Pro is properly set up and has a good connection. Then try resetting the Wired Doorbell Plus by holding down the setup button for 20 seconds.

After the reset is complete, walk through a fresh setup in the Ring app using the steps under Set Up a Device. Ensure your Wired Doorbell Plus is within range of your router, we typically recommend 25 feet or less. If you encounter any errors or roadblocks during the setup process, try running through the troubleshooting steps here. Should this issue persist after trying those steps, please follow up with our support team for further assistance.

Your problem has NEVER been addressed by Ring! I’m having the same issue still after several years. I’ll tell you what the problem is, it’s that Ring’s technological components aren’t top notch when it comes to wifi. They just will not hold a steady signal. You HAVE to get cctv. Drill a small hole through your wall and mount you LOREX NVR or DVR camera under your soffit. The best part… NO SUBSCRIPTION! ALL THE SAME FEATURES!

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