Responses (6)

• C

  Chelsea_Ring

  Hi @MonkeysInHats, what error message do you run into when you try to connect and setup the Ring Video Doorbell Pro? If you could please attach a screenshot of the error message you get, this would help us out in the Community for addressing your concern properly!

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  30-03-2020 07:38:22

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• T

  thatcherhelton

  

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  12-02-2021 03:03:37

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• M

  Marley_Ring

  Hi there, @thatcherhelton! Thank you for that image example. As you are able to see the Ring setup network being broadcasted, this is a great sign that power is likely sufficient. If one is available, try using another mobile device to complete this setup, to see if it will allow this step to complete successfully. Feel free to let us know how this goes! :)

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  12-02-2021 05:47:35

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• A

  agonza48

  I tried using a different device and it did not work. i’m still unable to join the ring network! the device is fully charged. any suggestions?

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  29-03-2021 12:12:29

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• M

  Marley_Ring

  Hi there, @agonza48! Please ensure neither mobile device has a vpn enabled. If either is an android device, I recommend checking for any [android apps that conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). If the above checks out, but you are still having this concern, please power cycle the Doorbell Pro. This can be done by removing power for a few moments, then reapplying power. Please allow the Video Doorbell Pro to power up for up to an hour, the attempt another setup. Feel free to also reference this [Hardwiring Checklist for the Doorbell Pro](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520/2), to ensure you have optimal power for setup. I hope this helps! :)

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  29-03-2021 09:45:51

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