Hi there, @agonza48! Please ensure neither mobile device has a vpn enabled. If either is an android device, I recommend checking for any android apps that conflict with the Ring app. If the above checks out, but you are still having this concern, please power cycle the Doorbell Pro. This can be done by removing power for a few moments, then reapplying power. Please allow the Video Doorbell Pro to power up for up to an hour, the attempt another setup.
Feel free to also reference this Hardwiring Checklist for the Doorbell Pro, to ensure you have optimal power for setup. I hope this helps! 