Installing my ring doorbell pro that I won in a blind auction. The installation went fine. Was able to get it context worked fine. It went off line then the issues began. So I decided to do a hard reset. Now every time I try and setup it says unable to connect to network “ring-“. I am think that’s the internal wireless. I’ve followed all the troubleshooting.
Please help. It worked for about 15 mins.
Hi @Rine416. First, please make sure your Ring Doorbell Pro is receiving sufficient power and is wired correctly. You can reference the Doorbell Pro Hardwiring Checklist when checking the wiring. Once you’ve ensure the Doorbell is being powered sufficiently, we have troubleshooting steps for the setup process here. If this issue persists, please follow up with our support team for more in-depth troubleshooting assistance.