Unable to connect to my ring doorbell on app

I am the registered owner of my device however I am unable to connect to my ring doorbell via the app as it states I’m not the owner and just asks about setting up a new device. My Husband can not access on his phone either. The account settings has my name, email snd phone number.

you might setup the device using a different email

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Im having the same issues, had a new phone and now it wont let me on to my doorbell even tho all my information is there

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Hi @user72826. I have responded to you in your post here.

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