I have been trying periodically since last year to activate professional monitoring on my Protect Plus yearly plan. Every time I try, I get all the way to the step asking for a secondary emergency contact. When I attempt to complete this step, I always get an error pop up saying “Our system is experiencing a delay”
I have tried this over and over again on 2 different phones, an iPad, several computers. The client side device doesn’t make a difference. When trying it on PC today, I captured the response from the server after submitting the secondary contact and the server returned the following: {“errors”:[15073,15144]}
There was another user that posted this issue in 2021 but I don’t see a resolution.
When this first happened last year I called Ring support but they have me try various devices and ask me to reinstall the app on my phone. This probably needs escalation beyond what they can provide.