unable to add share user email address

if from website, always a window poped up"You did everything right. This was just a little glitch. Try again?"

if from iOS app, always a window poped up"please add a valid email address" email address is no problem at all…

so disappointed!!!

Hey @YHJJCC. Were you able to add this shared user? If you’re still having this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how you’d able to resolve this or how the call with support goes. :slight_smile: