Unable to activate motion zones

Turned off motion detection in floodlight cam. When I click motion detection back on, I’m taken to edit zones screen.

If I leave that screen without making changes, motion detection is still off. If I update motion zone, motion detection is still off.

If I toggle motion detection back on, I’m taken to the Edit Zones screen. It’s an endless loop.

How do I turn motion detection back on?

So I figured it out. Stupid solution.

I couldn’t turn the setting back on using the IOS app, but I could turn it back on using the web app at ring.com

So … that’s dumb.

Hope this helps someone else.

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Hi @Mkdog. Thanks for this callout - our team is already looking into getting this resolved as quickly as possible. The current workaround is to edit the motion detection toggle on Ring.com since it does not work in the Ring app. We appreciate your patience in this matter.

Hey @Mkdog, chiming back in with an update. Our teams have resolved this issue preventing the motion detection toggle from working in the Ring app for iOS, so please update your Ring app and test it out. Thank you again for your patience! :slight_smile: