Two-Way Talk on Floodlight Cam Produces Static

I recently installed two floodlight cams. One of them is working great. The other one produces static when speaking from the Ring app so we cannot understand the speaker. Is this a defect or a settings issue?

WiFi strength currently reads -56.

Hey @blking. It sounds like it’s something with the device or the device’s wiring that could be causing this, especially if your other one is just fine and your RSSI is not that high. I recommend following up with our support team on this concern, so please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.