Two-way audio issue - Ring Doorbell 2

I’m having an audio issue with my Ring Video Doorbell 2, which I just installed yesterday. The sound you hear at the doorbell from the phone is clear but the volume on the phone is either really low or you can’t hear them at all but you can see their mouth moving. I know that sound is enable as I’m able to hear them if they talk loud but it is still feint. My phone is an iPhone X on iOS 13.5.1 with Ring app version 5.27.1. I’ve seen a few posts on here about hearing no sound but mine has some sound just really low that its pretty much like there’s no sound.

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I have the same issue. I can see the ringer, they can hear me, but I can’t hear them

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