Hi Neighbors. Just wanted to step in and offer these quick steps to see if it improves your experience at all. With the Ring app open, select- Menu > Neighbors > (Gear Icon) > Customize Neighbors. From here you will be able to select what type of reports you see. Additionally, you can tap on Customize Notifications to set a Schedule and then tap on Notification Types to toggle on/off the types of reports you receive notifications for. I have had success with these steps on my iPhone XS. I hope this helps you as well!
If you need additional support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Except… this does not work. I have this setting set exactly how you indicate it should be, and I STILL get the stupid report every few days. Maybe you should double-check your “solution” before you post it and make sure it is actually a solution. I want exactly 2 notifications from ring: if my doorbell rings or if my alarm goes off. Nothing else. If that cannot be accomplished, I will be cancelling my service and finding alternate soltions.