‎Trying to add an additional video camera to my home system and need some help

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joeaksa

Trying to add an additional video camera to my home system and need some help

cs-support

wireless-security-cameras

I purchased a Ring video camera from a certified auction house here in town that I have used several years ago and life/work got in the way and I never did anything with it. This morning decided to try to import it into my system and when I scanned the bar-code into the ring app it came back with "this camera is registered to someone else" reply. I had no idea that it was was not a new "open box" unit. Now supposedly its going to take up to 15 days for the old owner to give me permission (or not) to use what I purchased legally? What can I do if the previous owner does not reply? Thanks, Joe A

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08-04-2023 08:08:30

Responses (3)

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Caitlyn_Ring
Hi @joeaksa. You'll want to follow up with our support team for questions on [device ownership](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device), since we cannot see any of that information on our end. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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10-04-2023 08:40:51
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J
joeaksa
Thanks much, will give it another week or so then give them a ring.
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11-04-2023 11:02:16
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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11-05-2023 11:02:52
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