Trying to add an additional video camera to my home system and need some help

Products Security Cams
1

I purchased a Ring video camera from a certified auction house here in town that I have used several years ago and life/work got in the way and I never did anything with it.

This morning decided to try to import it into my system and when I scanned the bar-code into the ring app it came back with “this camera is registered to someone else” reply. I had no idea that it was was not a new “open box” unit.

Now supposedly its going to take up to 15 days for the old owner to give me permission (or not) to use what I purchased legally?

What can I do if the previous owner does not reply?

Thanks, Joe A

2

Hi @joeaksa. You’ll want to follow up with our support team for questions on device ownership, since we cannot see any of that information on our end. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

3

Thanks much, will give it another week or so then give them a ring.

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