Trying to add an additional video camera to my home system and need some help

I purchased a Ring video camera from a certified auction house here in town that I have used several years ago and life/work got in the way and I never did anything with it.

This morning decided to try to import it into my system and when I scanned the bar-code into the ring app it came back with “this camera is registered to someone else” reply. I had no idea that it was was not a new “open box” unit.

Now supposedly its going to take up to 15 days for the old owner to give me permission (or not) to use what I purchased legally?

What can I do if the previous owner does not reply?

Thanks, Joe A

Hi @joeaksa. You’ll want to follow up with our support team for questions on device ownership, since we cannot see any of that information on our end. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Thanks much, will give it another week or so then give them a ring.

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