I have been having issues with the infrared night vision on my Video Doorbell Pro. I had my Ring for almost a year, no issues. No lighting changes, or any other changes to the system on my end. November 18th was the last time I had a clear, color picture on my Ring (see photo). Then suddenly and without any change, the picture became whitewashed and unclear. After contacting Ring numerous times, and troubleshooting the device, they sent me a replacement. Installed that and same problem. Called Ring back. Finally someone called a Ring Solution Advisor came on the line and told me that Ring did a Firmware upgrade to enhance their night vision and that was a normal picture and the device was fine! To me, this is not acceptable. I bought this device so I could see at night, clearly, in color. The excuse that “this is how the device is supposed to look” is not acceptable. I am at a loss on what to do here. Has anyone else experienced this problem? I don’t want to bash Ring, but if this is how their product is suppossed to work, then that is an issue overall. They also told me that the light in my front yard was contributing to the problem. I covered up the light and nothing changed. Plus, I can’t be the only person in the world with a Ring device who has a post lamp in their front yard. None of my neighbors, with similar lighting are experiencing this problem, so I still think the firmware excuse was just that. I’d like to see if anyone else has had similar problems and if so what, if any solutions you’ve found worked. Getting ready to just eat the $250 I spent on the Ring and go with something different.
