Hey @vtboyarc. As of December 2019, we no longer support the use of VPNs while accessing Ring, Rapid Ring, or Neighbors applications. In order to use these applications, we request that neighbor disable their VPN or ask their VPN provider to help them exclude Ring traffic from the VPN. You should be able to contact NordVPN to do this, but please let us know how you accomplish this, as this may help other neighbors! You may receive error messages including "406 Not Accepted" on our website, and "Your Internet connection is not currently working. Please try again." in the Ring app. This can be your reminder to turn off the VPN if you see this pop up and forget to disable the VPN if you cannot allow the Ring traffic on it. It's possible your VPN may work at times, as I know most VPNs work to put you in another location. As Ring is not supported in all locations, the VPN can create an unsecure network in an area we are not supported, thus limiting the app. We also have security measures in place to help protect our neighbors against unauthorized account access, so we do not allow the usage of VPNs at this time.

Agreed. I just had the same issue with my S21 Ultra. Stopped working yesterday after major iOS update. It appears Ring (aka Amazon) is trying to gather more data on you. There are only a few apps that do not allow VPNs on my phone which are banking apps... same problem, they want to force you to allow them to collect more data on you. You will note that trying to Login to Ring.com also will nor work with a VPN on... there lies the true problem with Ring... NOT your VPN. Temporary solution is to disable VPN, login to Ring, then enable VPN and you should get notifications but to view them in the app you have to disable the VPN.

I have been using Ring Protect plus for years, and I also use Nord VPN. I have tried switching my vpn connection to NordLynx, and turning local network setting off. But I cannot get the Ring app to work on my iPhone Max Pro 11, using iOS 15.1. If I cannot use the app with my vpn then I will not be renewing my Ring subscription in December.

iOS NordVPN user here too and just noticed the same issue. Ring app will work with VPN if the "Threat Protection" component is turned off. I had this with other apps, it's some of the connections in the app that NordVPN classes as adverts. It's a shame as Threat Protection is useful on my phone to block annoying adverts when browsing edit: Whilst testing I noticed that if I turn the VPN off, load the Ring app + start live view and then turn VPN on after the Ring app seems to work with VPN and Threat Proection turned on.

I used to have DualVPN’s, and NordLynx as my protocol which prevented my Ring App from launching. Once I removed the DualVPN and selected just one, my Ring App worked without having to push or disconnect. Some of you may have had my same issue “DualVPN’s” for greater security. I’d rather use just 1 VPN and have my Ring App work, than not having it work unless I pause or disconnect my NordVPN just to use my Ring App to access my cameras.