Trigger original chime on button push only

Products Video Doorbells
#1

Hey y’all!

We have a Video Doorbell (1) connected to the original chime of our house. I’d like the original chime to be triggered on someone pushing the Ring button.

But it seems like the original chime is (also) triggered on every motion detected. Can this be turned off? (I’ve checked previous posts and searched the Web in general as well for an answer without any luck.)

I have reduced the Doorbell’s sensitivity in order to reduce the number of false positives., but it’s not enough.

Best regards,

Paul

#2

Hey @Squeng! Welcome to the Community :slight_smile:

The symptoms you are describing are not intended functionality. Your internal chime kit definitely should not trigger with each motion. Other than checking that wires are not crossed or loose and that mounting area is sturdy, I’d recommend contacting our support team, at 800-656-1918, for a closer look at this concern.

Feel free to update us with the results!

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#3

Thanks for your quick reply, @Marley_Ring

It’s good to know that the symptoms are not intended functionality. I had already disabled all motion detection to rule it out and will re-check and clean the mounting bracket; maybe the glue residue is the culprit.

The mounting area is sturdy, however. As a matter of fact, everything was installed by a licensed electrician and then re-checked with me watching over his shoulder a couple of days ago.

Thanks again!

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