Transferring ownership

We purchased a home and the previous owners left their video doorbell. How can we transfer the ownership to ourselves?

Hey @bjgossett. If the previous owners are unable to remove the device from their Ring account so you can set it up on your Ring account, you will need to reach out to our support team to see if they can escalate this device ownership escalation for you. For this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.