Ring Video Doorbell
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L
Transfer subscription
Hi, how do I transfer my subscription for a video doorbell that was replaced because it didn’t work? The old device has been deleted from our account. I cannot get hold of any assistance, I have tried emailing, calling etc. Thanks
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02-05-2020 06:47:10
Responses (1)
L
Hi, I am having a really hard time calling your team due to covid and your limited staff and hours. I cannot seem to get through to anyone, ever. Is it possible to have a call back please? I am now without video recording, which is what I am paying for so I am starting to get a bit frustrated. Many thanks, Lee
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07-05-2020 10:07:35
C
Hey @LBock. Chiming in for Marley! We unfortunately are unable to call out to neighbors, as we are moderators on a neighbor to neighbor support forum. You will need to try to call our team back to get in touch with them. I apologize in advance if you are still subject to long wait times when you do have to call in. Where are you located? If I know what timezone and region you are in, I can help you get the best phone number and hours of support for that area! :)
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07-05-2020 07:50:57
C
@LBock You can reach out support team at either of these numbers here: [61 2 8294 9169 or 1 300 205 983. ](tel:61 2 8294 9169)If you still cannot get in touch with our support team through those numbers, you can try dialing our US number [1 800 656 1918](tel:1-800-656-1918) and note that English support **is available 5AM - 8PM PDT, seven days a week via phone only. Hope this helps! :) **
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11-05-2020 05:57:03
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05-05-2020 07:48:17
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