I’ve just installed a new Ring Doorbell Pro since my old one malfunctioned. I purchased a basic protection plan with my old doorbell and it doesnt seem to have transfered over. I deleted the old doorbell from my ring account before i was able to check it.
I would like to speak to someone on the phone to assist.
Hey @JARC. For assistance on this over the phone, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. If you do not have a chance to call, you can learn more about how to cancel your subscription here. Once the old subscription is cancelled, you can subscribe to a subscription for your new Doorbell.