Transfer protect plan

Hi, I have a basic ring protect plan and will be moving house in August, can I transfer the plan to the new owner? If not, can I cancel for a refund, there will be about 6 months left on the plan?

No, you can’t can’t transfer the plan unless you give them the login credentials. That can be done but the better solution, in my own opinion, is to remove the devices from your account. Let them setup their own account and then add those devices to it.
I can’t answer the question about a refund. We have no access to your account information as we are just fellow users. Calling Support ( Contact Us – Ring Help) would allow you to get an answer. Be aware wait times are long.

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Hi @3b39e33ed5814aac2383. You can also find more information on how to cancel a Ring Protect plan in our Help Center Article here. It’s important to note that you should download any videos from your Ring device that you wish to keep before canceling your plan. If you’re eligible for a refund, the refund amount will be returned to the payment method in your Ring account. Please allow up to 10 business days for the refund to process. I hope this information is helpful! :slight_smile: