Transfer device

Trying to transfer my ring doorbell that neighbor left behind.I don’t know his or her name don’t know where they moved,I asked for transfer they said 15 days 20 days ago.Then when I tried to rescan they told me another 15 days.Is there a way toale this my device

Hi @user51662. You can find more information about transferring ownership of a device here. If you need more assistance, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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