Transfer account same house

My son-in-law activated my security cam as I asked but he created his own account instead. Finally got him to remove it and cancel his account (they live in the addition to the back of my house) but I cannot get it to activate for me. Pretty fed up with it at this point.

Hey @mkconnly. You will need to reach out to our support team on this concern so that they can escalate this for. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.