Responses (3)

• M

  Michel86

  Good question, i am in the same situation. I have a ring doorbell 4 with subscription and i am going to buy the ring doorbel battery plus model.

  1

  •

  27-08-2023 06:58:39

  •

  Reply
• C

  Caitlyn_Ring

  Hi neighbors, the Ring Protect Basic plan only applies to one Ring Video Doorbell or Security Camera. If you are getting a new device and removing the old one from your account, it is best to [cancel the existing Basic plan](https://support.ring.com/hc/en-us/articles/360022109431-How-to-Cancel-a-Subscription-Plan) first. Then you can subscribe to a new Basic plan once you have set up the new Doorbell or Camera. You'll receive a prorated refund for the unused time remaining. If you have a Ring Protect Plus plan, and this device is being added to the same Location with that plan, then you don't need to take any action. The Plus plan applies to all Doorbells and Cameras at a single Location. If you need any assistance with your plans, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus).

  0

  •

  28-08-2023 10:44:08

  •

  Reply

  M

  Michel86

  This is very user unfriendly, why can i not disable the camera i use now and install the new one with the same subscription. This does not make any sense at all.

  3

  •

  29-08-2023 10:30:43

• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

  0

  •

  28-09-2023 10:30:48

  •

  Reply