Responses (2)

• R

  Rubberbandit

  I have the same problem, I am on my 3rd Doorbell 2. The first one worked on my local routers wifi network for over 6 months and then I added a Deco M5 mesh network to address poor wifi connections throughout my home. It worked with the Doorbell 2 for another 2 months flawlessly (even improving my RSSI score) until the battery died and needed to be recharged. When I re-inserted the recharged battery the following day there was nothing...the Doorbell 2 was dead. I got a replacement and this lasted 6 days until we experienced a power outage at around 1:15pm and the mesh wifi network went offline, the power was restored approx 1 hour later and the Doorbell 2 recorded motion at 2:30pm. At 4:30pm I received a call from a delivery driver letting me know that he was at the gate and that he was ringing the Doorbell but there were no notifications from it. I pressed the bell but there were no LED lights illuminated on the unit and no notifications from the app or chimes. I recharged and re-inserted the battery but the unit would not reset or power back up. The 3rd replacement unit is up and running at the moment but giving very poor wifi connection (rssi score 81-86%) to the mesh network and sometimes the Live view will connect but have a black screen. I think I will try and reinstate the old wifi network from my original router just for the Doorbell 2 and see how that works out.

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  06-06-2019 11:57:53

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  R

  Rubberbandit

  Update: I went back to my old ISP provided router and created a new 2.4 Ghz wireless network just exclusively for the Video Doorbell 2, the two Chimes I have and the android phone I use to set up the system, I configured the router to only allow these devices access to the new 'Ring' network. I changed my Deco mesh wifi to operate in AP mode and will use that mesh wifi network for all other network access throughout my home. The Doorbell and Chimes all connected without trouble and were working as expected for around 45 minutes after which I noticed I did not get a motion alert for someone accessing my gates. The app reported that the 2 chimes were offline but the Doorbell was still online. I pressed the doorbell and the notification sounded on the unit but not on my phone or the chimes, after a reboot of the router all devices came back online and are working as normal.

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  06-06-2019 04:11:01

  F

  Famoussd

  I disabled fast roaming on my Deco and that seemed to have fixed my problem (fingers crossed).

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  06-06-2019 04:14:36

  R

  Rubberbandit

  Hopefully it has resolved your problem and seeing as the Doorbell is in a fixed location it makes sense to disable seamless roaming. I did the same with mine when I was trying to improve the wireless signal but I think I might have re-enabled it when it had no impact on the rssi. My Doorbell 2 is mounted to the pillars of my automated gates which are approx 20' from the Deco M5 and 25' from my ISP supplied wireless router. The only objects between them are a double glazed window and a slatted timber gate, even when I temporarily moved the deco to the outside window ledge the signal only marginally improved. My smartphone speedtest reported 890mbit down and 90mbit up for the same location at my pillars when connected to the Deco M5 and similar when connected to the ISP's router. The Doorbell 2 was getting an rssi score of 81 with the Deco and now 63 with the ISP's router. The mesh wifi's signal is excellent everywhere in my home and well out to my driveway, patio and garden whereas the ISP's wireless router has many deadspots in the home and will not extend out into the patio or back garden. We use wifi calling to boost our weak GSM signal (rural area with poor GSM coverage) on my smartphone so extenders are not a real option. I had 6 months of almost flawless operation from the Doorbell 2(even with multiple power outages during this period) before the introduction of the Deco M5 mesh system, 4 weeks after installing the M5 and possibly after a low battery forced the doorbell to shut down it did not start up again and was bricked. The replacement Doorbell 2 lasted only 6 days and mysteriously bricked itself with 63% charge left on the battery and a power outage caused the mesh network to go offline. Slightly off topic, the Doorbell 2 is a great piece of kit when it works, I am disappointed with the wifi connectivity and the power options for the unit. In my situation there is no existing bell at the pillar but I would buy a mains voltage transformer from Ring if there were one available for the Doorbell 2, also there is no weather shielding or cover available to protect the unit in really bad snow or wet conditions though my units failed in good clear and dry weather. The problems with Deco M5 seem to be happening to several users and the problem repeats with multiple replacements, yet there are no advisarys available from Ring or TP-Link 6 months after some posts have appeared. I hope it is resolved by disabling the roaming option on the M5 as you mentioned and hope you will post again if that changes. Meanwhile I will keep my old non-mesh wireless router in service and see how that works out.

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  06-06-2019 05:44:44

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  Str03mf

  I just experience the issue a few weeks ago, I contacted ring support but only now noticed this thread. I have a deco m9 and only my two battery operated cams are bricked (happened at or around the same time). My doorbell and wired spotlight cam are not affected. I have fast roaming enabled and don't want to disable this. ( Not sure if you can enable this per network but I don't think so). I will receive two new cams but I don't want them to be bricked as well, anyone knows if this is solved by now?.

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  08-06-2019 08:29:40

  J

  JD2092

  Disabling fast roaming has worked for me. I still got two new cameras and a doorbell 2 from ring and installed them. Before activating them I turned off the fast roaming feature. So far it has worked.

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  08-06-2019 12:25:45

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  13ondy

  I'm nearly at my wit's end now. I to have the TP LINK DECO M5. I have read everyone's comments and tried every fix everyone is saying but none of them are working. The Ring doorbell Seems to drop connection constantly, it takes me 3 or 4 attempts to view live stream. I have only just purchased the year plan had I known there was going to be these problems I wouldn't have bothered. Can someone from Ring please state if this issue is going to be fixed, I am not going to get rid of my mesh system for the sake of a doorbell if anything I will send the ring doorbell back and try to get my money back for the subscription. Surely there must be a fix for this I have no problem with any other device on my network other then the ring doorbell.

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  12-02-2021 08:51:23

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