Responses (2)

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Rubberbandit

I have the same problem, I am on my 3rd Doorbell 2. The first one worked on my local routers wifi network for over 6 months and then I added a Deco M5 mesh network to address poor wifi connections throughout my home. It worked with the Doorbell 2 for another 2 months flawlessly (even improving my RSSI score) until the battery died and needed to be recharged.When I re-inserted the recharged battery the following day there was nothing...the Doorbell 2 was dead. I got a replacement and this lasted 6 days until we experienced a power outage at around 1:15pm and the mesh wifi network went offline, the power was restored approx 1 hour later and the Doorbell 2 recorded motion at 2:30pm. At 4:30pm I received a call from a delivery driver letting me know that he was at the gate and that he was ringing the Doorbell but there were no notifications from it. I pressed the bell but there were no LED lights illuminated on the unit and no notifications from the app or chimes. I recharged and re-inserted the battery but the unit would not reset or power back up.The 3rd replacement unit is up and running at the moment but giving very poor wifi connection (rssi score 81-86%) to the mesh network and sometimes the Live view will connect but have a black screen. I think I will try and reinstate the old wifi network from my original router just for the Doorbell 2 and see how that works out.

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06-06-2019 11:57:53

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G

GadgetBen

I am about to install a Ring Alarm and Camera system at a site that already has a TP-Link Fast Roaming WiFi network (EAP225 Access Points). It is not possible for me to have the fast roaming feature disabled at this site. Can someone from Ring confirm if this bug has been fixed in firmware and what devices/FW versions are involved so I can check before bricking a half dozen doorbells and cameras.Gadget

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23-10-2020 16:12:48

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13ondy
I'm nearly at my wit's end now. I to have the TP LINK DECO M5.I have read everyone's comments and tried every fix everyone is saying but none of them are working. The Ring doorbell Seems to drop connection constantly, it takes me 3 or 4 attempts to view live stream. I have only just purchased the year plan had I known there was going to be these problems I wouldn't have bothered. Can someone from Ring please state if this issue is going to be fixed, I am not going to get rid of my mesh system for the sake of a doorbell if anything I will send the ring doorbell back and try to get my money back for the subscription. Surely there must be a fix for this I have no problem with any other device on my network other then the ring doorbell.
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12-02-2021 20:51:23
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