Touch ID

Don’t other neighbours think that the Ring Always Home app needs either a Touch ID to enter the App or at least the Pin Code for the Alarm System?

I would feel more secure with that type of system implemented to access the app!

2 Likes

Thank you for sharing with the Community, @saleem85. We are always working to add to and improve on our features and devices. As we value our neighbours’ feedback, we’ve created a Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. :slight_smile:

But the iPhone already requires authentication in order to access any apps. In order for someone to access your Ring Alarm app, they would have to gain physical access to your phone and then gain access to all of your apps.

@saleem85 wrote:

Don’t other neighbours think that the Ring Always Home app needs either a Touch ID to enter the App or at least the Pin Code for the Alarm System?

I would feel more secure with that type of system implemented to access the app!

Hello @saleem85 , I understand your concern for extra security. But I also wanted to add onto what @tdw said. You should already feel very secure with the Ring App.

If you are referring to “Arming or Disarming the Alarm” using your home Keypad, that already requires a PIN. No worries about giving you code to others to use, because you can already set up or remove a “Guest code” (different code) for them to use, without giving out your code.

If you are referring to “Disarm, Home, Away” Alarm Modes or other settings in the Alarm through an App, many of us feel the Two-Step-Verification (2SV), which requires entering a code from Ring, is already a sufficient authentication method that you already had to use to initially get into your Ring App.

If you are concerned that someone just might pick up and then use your mobile smart-phone (or portable Tablet), to arm/disarm/modify your Ring App settings, you can either:

-1. Consider using the lock-screen feature that already exists on your mobile phone (time-out or via a single phone button-push). So, only you can reopen your phone (either by your mobile phone code, or fingerprint, and some phones can use facial-recognition). In addition to your Ring App (that you already had to use the 2SV to initially get into your Ring App), you probably have many things currently on your phone that you don’t want others to access if you leave your phone unattended. Using the phone’s existing “Lock-out” feature IS a very good security practice.

-2. Or you can simply log-off your phone’s Ring app after use. Then you’ll have to repeat the Two-Step-Verification 2SV again to gain access to your phone Ring App.

If you are controlling your Ring alarm system on your PC through the Ring.com website, and concerned someone might access your PC while you are away, simply close that web-page on your browser (you don’t even have to log-out). Then you will need to repeat the 2SV to get back in.

If you are concerned about the available PC Ring App (not the same as using your PC at the Ring.com website), those PC Apps are designed for primarily viewing your Ring cameras, and have limited menu-options, and do not provide a way to arm, or disarm, or change important settings of your alarm system.

@saleem85 If you still feel you want an additional fingerprint/Pin option in your app, hopefully Ring should then additionally provide the selectable option to “opt-out” of this. There are many people that feel the 2SV is more than sufficient, and would not want any additional delays getting to their Ring App. This is especially true when trying to answer a Ring Video Doorbell or viewing a Ring Security Camera quickly. Adding an additional extra layer of security could be considered way too excessive to them.

I hope this information makes you feel that the App is already very secure. :slight_smile: