Time Zones

I am having issues I believe with time zones. My iOS device and the app seem to be in the correct time zone for my area but the videos I see online and while looking at my previous videos from the day are off by one hour. How can I correct that? I live in an area that exceptionally does not follow DST.

Hi @C3mtl! As long as your mobile device geo-location settings are accurate, as is the location for the Ring device in your Ring app, and you are not travelling currently, the time should show for your location time zone. Try removing and reinstalling the Ring app on your mobile device.

If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.