I have a gen1 Ring doorbell. Recently, several months ago it stopped having ANY thumbnail dashboard photos. This wasn’t a huge issue as the doorbell was still working at that time.
It DID stop working for several days over the weekend, with no usable video being sent, even though the website had multiple video entries.
After several resets and reboots, it is now able to get video and it now works as expected. However, the dashboard photo is stuck with one of me at my computer trying to get it to work again.
The problem is that it won’t update no matter what. The real issue is setting the motion detect zones. It keeps using that ridiculous photo and not showing what the camera outside can see, so I cannot accurately tune the motion zone.