There is no ring support

My Stick up cam wired failed it’s connection 5 days ago and all attempts to contact suppourt have fail. But the dunned me for another $107. I am considering filing a BBB complaint and contacting me CC company to stop charges.

This is poor when I cannot talk to anyone after their product fail. I have 3 rings and the other ow are ok so far. I moved my router ten feet away and the Ring can’t find it. Thinking the ir unit crapped out but won’t be buying another

What county do you live in and how have you tried to contact customer service?

Hi @ZBobZ. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps you be able to address your concern.