Ring Security Cameras

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M
There is no Motion setting when I open device on the app
hardwired-security-cameras
troubleshooting

The flood light on our hardwired camera does not activate with motion. I opened the app, tapped on Devices and there is no Motion option. I can turn the light on and off manually in the app but the light stopped activating with motion. It was working some months back. Can anyone help?

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10-10-2023 03:16:17

Responses (2)

  • J

    Hi @Mapuche. To check if your lights are set to activate with motion on your Floodlight Cam, follow these steps: - Open the Ring app - Choose the menu button (three lines in the upper left corner). - Tap on Devices - Select your Floodlight Cam - Tap Device Settings - Tap on Light Settings - Make sure Motion-Activated Lights is toggled on and tap on Motion Zones for Lights to verify they are on. If these settings are on but the lights are still not working, [reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) to see if it helps. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)

    0

    11-10-2023 09:41:37

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      10-11-2023 09:42:39

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