Hi @user477. is there a specific error message you're seeing when you're trying to access the Live View? You can start troubleshooting this by checking out our Community Post on Live View [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249) and our Help Center Article on Live View concerns [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device). You should also check the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) to ensure that your Ring device has a strong connection to your wifi network.