‎The police need to access footage on my ring but because I haven’t subscribed it’s saying nothing recorded. Is there any way to access an incident earlier this evening? I have since subscribed

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user41076

The police need to access footage on my ring but because I haven’t subscribed it’s saying nothing recorded. Is there any way to access an incident earlier this evening? I have since subscribed

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The police need to access footage on my ring but because I wasnt subscribed it’s saying nothing recorded. Is there any way to access an incident earlier this evening? I have since subscribed

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31-03-2023 11:16:55

Responses (2)

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Caitlyn_Ring
Hi @user41076. Since you did not have an active [Ring Protect subscription](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) at the time of the event, there is no recorded footage. You will not be able to view anything from before you subscribed. Now that you have an active subscription, you can view recorded events from the Event History moving forward. Please also keep in mind that once a video is deleted, it cannot be restored.
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03-04-2023 10:46:11
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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03-05-2023 10:46:27
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