The light won’t work

Hi the light on my ring camera won’t come on?
We’ve changed the battery and tried resetting but none of these are working.
Is there something else we can do?
Thank you

Hi @user43003. Those were excellent steps to take to help resolve your concern. Verify you did a factory reset of your Camera by pressing and holding the setup button for 20–25 seconds, and then reconnect it to your wifi. If you have tried these steps and the lights are still not activating on your Camera, give our support team a call at one of the numbers available here for further assitance. If you are outside of the US, please visit here to see how to contact support.

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