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user43003

The light won’t work

troubleshooting

cs-support

wireless-security-cameras

Hi the light on my ring camera won’t come on? We’ve changed the battery and tried resetting but none of these are working. Is there something else we can do? Thank you

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21-04-2023 12:34:43

Responses (2)

J
Justin_Ring
Hi @user43003. Those were excellent steps to take to help resolve your concern. Verify you did a factory reset of your Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi.](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) If you have tried these steps and the lights are still not activating on your Camera, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assitance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-04-2023 05:33:55
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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24-05-2023 05:34:35
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