The battery is charged but the unit won't power on unless we are pressing it up

We can’t even get through a set up and download of an update becaue that battery is charged but unless we are pressing on it the unit won’t power up.

It’s a Video Doorbell 3

Hey @Whywontitwork. Since you are having a power concern with your device, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They will be able to troubleshoot this further with you to get this sorted out for you. Please feel free to come back and let me know how this goes! :slight_smile: