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J
Text verification issues
ios
Hi all, my wife’s just changed her mobile number and changing it with everyone. Changed it on the ring app and they sent her verification code to her old number which she has no access to! She can’t access anything on the ring app and the call centre is shut - can anyone help her get everything back to normal with her new number? Thanks
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17-04-2021 06:51:28
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Caitlyn_Ring
Hi @Jaconn. If your wife's number changed and she's receiving the verification code for sign-in at her old phone number, you'll want to have her contact support regarding her account. They can help get this sorted out. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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19-04-2021 05:44:06
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