Terrible customer service 0/10

So I just bought the wires corner kit for the Ring door bell wired and Ring failed to include the correct B screws. So purchased the Ring Wired corner kit, and Ring failed to include the right screws. While on the phone with a rep, she sends me the wrong screws, as I already for saw after telling her multiple times that the screws she is sending me may not be correct ones. Long and behold, the screws she sent out to me were in fact the wrong screws. I call customer service again and after 40mins, they can't find and process me the screws I need. Instead, the solution for this inconvenience is to purchase the spare screws for a separate Ring doorbell for $1.99 + $3.00 shipping, when I paid $9.99 for the corner kit? No thanks, I'll be returning the Ring doorbell wired as well as the corner kit. I've never dealt with a more incompetent customer service team in my life. All the great things I supposedly heard about Ring were all unicorn talk. Terrible customer service support.