I am baffled that a company that is solely in the business of technology doesn’t understand the importance of quality telephone and chat service. My story.
I purchased 3 camera/floodlights for security of my home. Installed and like what I am seeing after 3 weeks. Good video, easy to adjust zones. Good overall product experience the first 3 weeks. I like the idea of a history of events I can view. I love the videos of the various animals that use my yard as a highway. And if someone prowls around my house I like having a video record of it. Of course that feature is only free the first 30 days.
I contact Ring to confirm if the basic plan will continue what I have now which is all 3 cameras maintaining a history of events. It seemed reading their page the answer is no and that I must use the PLUS plan which I’d rather not pay for. So I use their chat feature to confirm this. Their rep on the chat is absolutely incompetent. And I blame Ring for failure to train her. She said I could monitor and record all 3 cameras with the BASIC plan. Based on how long it took to her her to answer this question which required me asking 4 times I was skeptical and called Ring on my phone. They tell me no - to monitor and record all 3 I must use their PLUS plan.
So I have someone on the phone now telling me I must use the PLUS plan which supposedly includes a monitoring function. Like a security feature. Nope that is only with their alarm package. OK. So it’s $10 a month ($100 a year) just to hold a history of events in my yard? Wow. Would have selected a product that allowed me to host my own history had I known that.
So bottom line the main feature I like which is a record of who (and what in the country) is in my yard will cost $100 a year. I considered the basic plan and only having one camera keep a history but I have no idea if this is possible and wasn’t up to trying to get that answered by the Ring reps.
Prior to this I would have been 100% recommending this product to my neighbors but now I’m not so sure.