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U

user31456

Tenant moved with our unregistered camera
troubleshooting
wireless-security-cameras

I am the land lord and own the camera and scan code. Our tenant moved with out deactivating the camera . Can I reset it in my account?

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29-12-2022 01:13:57

Responses (1)

  • T

    Tom_Ring

    Hi @user31456. You'll have to reach out to your tenant and ask them to remove the device from their Ring app. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device) has more information on transferring ownership.

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    30-12-2022 05:54:49

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