We got a Ring video doorbell…and I’m a competent and techncial user, so yeah ,i know better than the instructions :-). I’m hoping someone from Ring can confirm my theory below, and thus why i led myself down the wrong path!
TL;DR - Ring is great, just follow the instructions even if you think you know better.
So, Ring arrived yesterday and i was doing some stuff in my garage so i did the setup procedure there. Got it on the wifi no probs, set the options etc and life is good.
After installing on the front door, at the other end of the house it complained about weak wifi - which I thought was strange, considering i have installed multiple wifi access points throughout the house (all the same SSID of course) and our phones and laptops all jump between them seamlessly. The closest one to the front door was maybe 3m (10feet) away - Ring should have perfect wifi being that close!
So, i spent a fun hour and a half checking all my wifi configs, temporarily running a spare AP from ethernet to right up next to the Ring - still weak signal!
I then read the instructions and on a hunch re-did the setup procedure and rejoined the wifi - hey presto perfect signal as expected.
My theory from a bit of online research is that the Ring binds to the specific wifi access point - it looks like a security thing. So, doing the setup in a different location to the final installation was my issue. I’m hoping someone can confirm this - from the symptoms and the fact it is all perfect now it seems like it must be the case but it would satisfy my curiosity to know
Moral of the story - the install docs do clearly say to go to where the Ring will be installed before starting wifi setup - a less know-it-all user than me would probably have just done that and had no problem…mmmm humble pie is my favourite!