Ring Video Doorbell

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Hi I'm having problem with my ring doorbell 2 if rung or live view you can hear but they can't hear you. I've tried on both android and iPhone and the mics are on, I've looked at all settings and all checked, it used to work but now nothing. I've deleted app and reinstated app and also deleted and added device to app and still nothing please help

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23-11-2020 20:26:00

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