System Rearming Itself

I’ve been a ring client now for about 6 months.

Today for the first time I disarmed the system and preceeded to make a cup of coffee.

while waiting for the coffee to finish brewing the system rearmed itself.

Has this happened to anyone out there and if so what caused it and how to prevent it from happening again

Hey @Jdharr44. Do you see anything in the Event History that can tell you why it re-armed itself? It could be from a shared user that used the app, someone that used the Keypad, or maybe it did not accept your Mode change when you did so on the Keypad/App. If you go into the Ring app > Main Menu > History > Alarm > Check back during that date/time to see why the system went back into the old mode.

If you still cannot find an answer, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know what you find out, neighbor! :slight_smile:

I have had my ring doorbell pro for 11 months. Last night at 8:46 PM it suddenly disarmed itself for no apparent reason. I can find no record of it anywhere in the app but then again I can never find a record of arming or disarming either.

Yes I’ve had the same issue! I’ve been a user for a month and already had my alarm system disarmed twice without any of my users physically disarming it. This has become very scary! I called Ring and they have no explanation.

I have been a Ring Alarm customer for a little over two years and I have never experienced my system self arming or disarming.

This morning I received an alert that my Ring alarm had been armed in “Home” mode by app. I did not do this, and there is nobody else with access. Does anybody have any idea, or previous experience with something similar?