Switching from WiFi to CellularData

I am tired of the over seas cheap labor that I get when calling in to Ring. I can’t understand nothing they are trying to tell me. Second if I call customer service one more time about this issue I m going to scream. We had an outage in my area due to a storm. Power was out for a couple of hours and I needed to reset the router. I reset the router it was fine. Then I reset my network by going to General then reset them tapping reset networking . When you speak to Ring customer service they will put the blame on your phone carrier when your Carrier knows nothing about ring. This issue started after the new update. Ring is saying my carrier is having issue with a tower and that’s not true. My daughter is having the same issue when she switches from WiFi to Cellular data we CANNOT SEE LIVE View