I live where it’s gray much of the year. My ring doorbell motion sensor works great in the winter, only triggering when someone actually approaches the door. In the summer, all bets are off. This is one of our first warm, sunny days and the sensor has been triggering every 4-6 minutes. What can I do to fix this issue? I already have motion zones set up, and like I said, it works great on a cooler, cloudy day.
Hi @Polarbearrr. Motion detection can sometimes trigger false alerts because of moving trees, the rising or setting sun, reflections off a shiny object, headlights, shadows, and more. To reduce false alerts, you may need to remove shiny objects, cut back tree branches that create moving shadows, or angle your device to avoid the sun if possible. If the motion detection is activating frequently, there is likely something in the Doorbell’s direct view that is a trigger.
I have this same issue. I’m constantly getting motion detection on sunny days when a car drives past. I’ve removed the street from the motion zone but still the issue persists. It only occurs on sunny days. Drives me crazy! Please help! These are people driving shiny cars down a neighborhood street, I can’t just “remove them”.
I mean, there’s a tree that’s far away from the camera. The shadow does approach the door in the afternoon, but it’s the shadow of the WHOLE tree, not a few branches. Also, every car going by sets it off even though it’s set to exclude the street and set to the lowest motion sensitivity. I guess the answer is just that this doorbell is not going to work properly no matter what I do.
Everyone’s home environment is different, and there will be factors outside of your control at times. If you have steps leading up to your front door, it might be worth considering a Wedge Kit to angle the Doorbell’s view down slightly. This can help reduce how much of the street is in the camera’s field of view, which could reduce unwanted motion alerts.
We also have some other tips for optimizing motion detection here. If you experience persistent concerns with motion detection despite adjusting the settings and placement, I’d recommend following up with our support team at one of the numbers available here for more in-depth assistance. If you are outside of the US, please visit here to see how to contact support.