Because the terminal screws are so tiny and short, hardwiring the Ring Video Doorbell requires either superhuman dexterity or specialty tools or techniques of which I am unfamiliar. This especially becomes a problem where the original doorbell installation did not leave much slack wire (a very common occurrence). User-friendly options would be for Ring to offer either additional push-in terminals or a pigtail with push-in connectors.
Or when the wire is old and brittle, and wire nuts for the extenders just break it off
Thank you for sharing your experiences with your Video Doorbells, neighbors! For too short of wiring at the door, our Video Doorbell Pro should come with wire extenders in the box. If you need any extra parts, such as the Pro Power Kit or terminal screws, our Spare Parts Kit does have these items. Please note, the kit does not does not contain wire extenders.
Check out our Hardwiring Guide for Video Doorbell Pro for a complete checklist on installation steps and accessories, including wiring diagrams!
As we always value our neighbors’ feedback, feel free to add any Ring related requests on our Feature Request Board. This way other neighbors can share their interest in one place, that we can organize and share with our teams here.
The wire nuts are not useful when the wire is old and brittle. It just breaks it off. Either a push in terminal or push in / clamp on connectors in the kit would be much better.