@JeffG241 I’m sorry to hear this! This is definitely not the experience that we want our neighbors to have. Was the followup from the second rep via email? We have been changing our process and procedures lately due to the changing times and have limited email assistance, so this may be why. I apologize if that is the case!
Nonetheless, you could try a couple more things to get it up and running. I would recommend removing the Doorbell from your account completely, performing the reset by holding down the setup button for 30 seconds, and then re-setting it up. If you still realize that there are no motion events, we may need to visit some settings on your router to make sure that it is no restricting the Doorbell from processing the video. You can learn more about that in our Ring Help Center Article here.
Also, one last thing to make sure of - I assume you have an active Ring Protect Plan? If you do, then we can rule not having one out as one of the reasons why the Doorbell may not be saving/creating events. Just want to cover all bases to help you out with this.