Ring appears to have forgotten my subscription. Can you reinstate me?

We paid for an annual subscription last December. Only change I have had is a new router, but I connected without any issues. Please advise.

Why I can’t make my subscription?

Hey neighbors! If you’re having troubles getting your subscription in order, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.