Hi there

I would like to update my Ring subscription to save and record videos

Hi there, @Marwah! Welcome to the Ring Community :slight_smile:

Subscribing to a Protect Plan can be done at Log in there, and view your device to see the subscribe button. Here’s a great help center article with steps for subscribing and detailed description of each plan.

The Ring Community is full of neighbors and Community team members to offer guidance, however, it is a public forum. As we value both your security and your privacy, more in-depth assistance with account related items such as subscriptions, are best handled with our support team.

If you are needing further/ direct assistance, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

With that being said, any general questions you have are more than welcome here. :slight_smile: