Responses (1)

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Glenndavis

My app says my subscription has run out when actually it was renewed until October 27, 2021 I have no ring service

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01-11-2020 18:59:13

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Tom_Ring

Hi @Glenndavis. I would make sure that you've subscribed the correct [location](https://support.ring.com/hc/en-us/articles/115005039983) to the Ring Protect Plan. If you subscribed the plan to the wrong location, you Ring app may give you that message. If you need further assistance in getting this sorted out, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. I hope this helps!

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03-11-2020 23:02:28