Hi, I have purchased a ring cam device and paid for the annual subscription basic plan. I now have a spotlight cam and want to upgrade my subscription however, I have already paid annually for the basic so my question is do I have to pay the £80 for the protect plus or can I pay the difference?
Hi @MSut6724. I’d recommend canceling your Ring Protect Basic plan, and then subscribing to the Plus plan if you wish to upgrade. Ensure you download any videos you want to keep from your Ring Camera that is currently subscribed, then follow the steps here to cancel. You’ll receive a prorated refund for the unused time. Then you can subscribe to the Ring Protect Plus plan to cover both Cameras.
If you run into any issues canceling or subscribing to a plan, you can reach out to our support team at one of the numbers available here for more assistance. If you are outside of the US, please visit here to see how to contact support.
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