Ring Home Plan
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Subscription upgrade
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ring-protect-plans
Hi, I have purchased a ring cam device and paid for the annual subscription basic plan. I now have a spotlight cam and want to upgrade my subscription however, I have already paid annually for the basic so my question is do I have to pay the £80 for the protect plus or can I pay the difference?
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18-07-2023 10:04:14
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Caitlyn_Ring
Hi @MSut6724. I'd recommend canceling your Ring Protect Basic plan, and then subscribing to the Plus plan if you wish to upgrade. Ensure you download any videos you want to keep from your Ring Camera that is currently subscribed, then follow the steps [here](https://support.ring.com/hc/en-us/articles/360022109431-How-to-Cancel-a-Subscription-Plan) to cancel. You'll receive a prorated refund for the unused time. Then you can [subscribe](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan) to the Ring Protect Plus plan to cover both Cameras. If you run into any issues canceling or subscribing to a plan, you can reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for more assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-07-2023 03:54:59
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