Subscription service not showing on my account?
Hi @Tnman01. Are you able to view videos in your Event History Timeline? You can also see active Ring Protect Plan Subscriptions once you have logged into Ring.com. If you are still unable to view your account status, you will have to contact our support team to resolve this.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.