Subscription payment taken, but data not saved! Why?

Ok, new customer here. We have had two products for the free trial time. Paid for subscription and without notice, 2 weeks later, we are now not having anything saved!

Bank shows that we’ve paid, but subscription appears to be a waste of money!

Any ideas what is going on??? :confused:

Hi @Rex1. If your Ring devices are online and not recording even though you are subscribed to a Ring Protect Plan, it is best to give our support team a call to further investigate. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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Thanks, I did phone customer support. Subscription was paid, but someone at ring cancelled the subscription for some unknown and bizarre reason! :persevere:

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