Ring Home Plan
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Subscription payment taken, but data not saved! Why?
hardwired-video-doorbell
cs-support
Ok, new customer here. We have had two products for the free trial time. Paid for subscription and without notice, 2 weeks later, we are now not having anything saved! Bank shows that we’ve paid, but subscription appears to be a waste of money! Any ideas what is going on??? 😕
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11-06-2023 09:40:02
Responses (2)
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This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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23-07-2023 09:05:54
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Justin_Ring
Hi @Rex1. If your Ring devices are online and not recording even though you are subscribed to a Ring Protect Plan, it is best to give our support team a call to further investigate. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-06-2023 05:57:22
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