Ring Home Plan

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R
Subscription payment taken, but data not saved! Why?
hardwired-video-doorbell
cs-support

Ok, new customer here. We have had two products for the free trial time. Paid for subscription and without notice, 2 weeks later, we are now not having anything saved! Bank shows that we’ve paid, but subscription appears to be a waste of money! Any ideas what is going on??? 😕

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1

11-06-2023 09:40:02

Responses (2)

  • J

    Hi @Rex1. If your Ring devices are online and not recording even though you are subscribed to a Ring Protect Plan, it is best to give our support team a call to further investigate. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    1

    13-06-2023 05:57:22

      R

      Thanks, I did phone customer support. Subscription was paid, but someone at ring cancelled the subscription for some unknown and bizarre reason! 😣

      0

      23-06-2023 09:05:09

  • S

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    0

    23-07-2023 09:05:54

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