Trying to subscribe to a yearly subscription, they have taken bank details but no payment and is asking me to ask the owner, however i am the owner but i am able to subscribe and use all the features. Ive tried almost everything i can think of, pleaze tell me im just being stupid and its actually simple 
As we are just fellow users we don’t have access to your account info to be able to help you.
You’ll have to call Support ( Contact Us – Ring Help).
Be aware wait times are long and you may need to call a few times before you get someone that can assist.
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Hi @Machaela04. Try the steps in this Help Center article here. If you’ve done this to no avail, you will have to contact our support team for the next best steps. Thank you.